Got some questions you would like to ask?

Here are some of the FAQs for you!

Q1. Why did the Town Council choose to raise the service and conservancy charges (S&CC) at this time when Singapore’s economy may be slowing down?

As estates mature, we need to incur higher expenses in maintaining and preserving the life span of the older infrastructures. In particular, we need to set aside significantly more resources to maintain and replace our lifts. We also faced rising costs in cleaning contracts and maintenance for additional amenities.

We have tried to mitigate the impact of the adjustments by staggering the increase in S&CC over two years.

Q2. It is observed that the Town Council has been consistently achieving healthy surpluses. Is there a need to increase the S&CC at this juncture?

The Town Council’s operations depend very much on the S&CC received from the residential and commercial owners and tenants as well as an operating grant from the government. Without the government grant, the town Council will be in a deficit position.

Before 1 April 2017, 30 to 35 percent of the S&CC received was transferred to the sinking fund. The sinking fund is used to pay for cyclical maintenance works such as replacement of the lifts, repairs and repainting works, re-roofing, rewiring, as well as replacement of sanitary systems in the estates.

From 1 April 2017, the total sinking fund contribution had increased to 40 percent of the monthly S&CC collectible. This 5% to 10% additional sinking fund contribution means that our operating fund is correspondingly reduced by $4.12 million annually.

Q3. What is Sinking Fund and why is there a need to build up the Sinking Fund?

The sinking fund is used to pay for cyclical maintenance works such as replacement of the lifts, repairs and repainting works, re-roofing, rewiring, as well as replacement of sanitary systems in the estates.

We need to build up a healthy sinking fund so that when the time comes to replace the expensive fittings and equipment, we can afford to replace them.

Q4. What other measures has the Town Council considered before deciding to increase the S&CC?

The Town Council have been working hard to control the operating expenditures by switching to energy-efficient lightings such as LED lights, harnessing solar energy, re-engineering our processes and redesigning officers’ and contractors’ scope of work to achieve better efficiency, effectiveness and productivity. With the additional amenities in the neighbourhood, increased manpower costs and higher contractual rates, we are unable to sustain with the current S&CC rates.

The Town Council hopes to enlist the help of residents to keep the common areas clean so that the cleaning costs can be minimised.

The Town Council will continue to leverage on technology and explore new ways to meet our daily operation needs while minimizing costs.

Q5. Why are there differential S&CC rates amongst the different Town Councils?

The age and profile of the flats, the amount of operating grants received from the Government, and the facilities are different at each Town Council. Therefore, each Town Council has to decide its own S&CC rates based on its respective needs and financial position.

Q6. Why did the Council press on with upgrading and maintenance works instead of slowing down these projects which have led to higher maintenance costs?

It is important that the Town Council continues to upgrade, improve the environment and build new amenities with government subsidies so that we can preserve the value of your flat, which is the most expensive asset for most Singaporeans.

Q7. Is the government providing assistance to cushion the increase in the S&CC?

The government is providing additional ½ month rebate of S&CC in FY 2017. The revised number of months of S&CC rebate is as follow:

Flat Type Apr
for 2017
1- and 2-room 1 1 1 0.5 3.5
3- and 4-room 1 0.5 0.5 0.5 2.5
5-room 0.5 0.5 0.5 0.5 2
Executive 0.5 0.5 0.5 1.5


To be eligible for S&CC rebate, household has to fulfil all the following criteria below:
a. there must be at least one Singapore citizen lessee or occupier in the flat;
b. the lessee(s) and essential occupier(s) of the flat do not own or have any interest in a private property; and
c. the lessee(s) have not sublet the whole flat.

Q8. What if I cannot afford to pay for the increase in S&CC?

Residents who have difficulty paying S&CC can approach your local MP or call ComCare Help Line 1800-2220000 for help.

Q9. Where can the residents approach the MPs for financial help?

The MPs of Jurong GRC, Bukit Batok Constituency and Yuhua Constituency hold their meet-the-peoples’ sessions at:

Mr Tharman Shanmugaratnam (Taman Jurong)
Block 184 Yung Sheng Road #01-79
Every Monday, starting from 7.30pm

Ms Grace Fu (Yuhua)
Block 247 Jurong East St 24 #01-02
Every Monday, starting from 7.30pm

Mr Desmond Lee (Jurong Spring)
Block 454 Jurong West St 42 #01-112
Every Thursday, starting from 7.30pm

Mr Ang Wei Neng (Jurong Central)
Block 490 Jurong West Ave 1 #01-01
Every Monday, starting from 7.30pm

Dr Tan Wu Meng (Clementi)
Block 334 Clementi Ave 2 #01-66
Every Monday, starting from 7.30pm

Mdm Rahayu Mahzam (Bukit Batok East)
Block 241 Bukit Batok East Ave 5 #01-261
Every Monday, starting from 7.30pm
Block 208 Jurong East Street 21 #01-183
Every 1st Friday of the month, starting from 7.30 pm

Mr Murali Pillai (Bukit Batok)
Block 148 Bukit Batok St 11 #01-319
Every Friday, starting from 7.30pm

Q10. When will the Town Council next increase its S&CC?

As far as possible, the Town Council will continue to manage our funds prudently and monitor our financial position closely to avoid further S&CC revision.

For further clarifications, you may call us at our main line, 6561 2222.